Frequently Asked Questions: Family


We recommend putting in a booking inquiry as soon as you know the correct dates and times that you need a sitter. You may put in a request for an occasional sitter up to two weeks in advance.

Yes, our sitters are allowed to drive your child and/or pet if agreed upon. In our vetting process, we ensure all PlatinumSitters have a clean driving record and access to safe, reliable transportation.

No, PlatinumSitters’ managers strive to fill all job postings. However, we can’t guarantee that we will be able to.

We will assist in finding you a sitter as soon as possible, however please allow us 2-3 business days to fill occasional bookings. Typically, for recurring job postings, allow us approximately a 3-6 week time frame.

Yes, you can request a specific sitter if you have previously booked them before.

Through our PlatinumSitters app, you have the ability to chat with your sitter prior to meeting them. However, we can also assist in scheduling a virtual meeting via zoom or google meet if that’s something you’re interested in. If you want to meet the sitter in person, the two hour minimum fee will apply.

We always encourage our sitters to leave your house the way they found it or better! Our sitters are expected and responsible to clean up for any and all activities that include your child(ren). Any additional house-cleaning unrelated to activities that don’t involve your children are not the sitter’s responsibility.

A bonus of working with us is that if your recurring sitter isn’t available, a booking inquiry must be made and we will assist you to the best of our ability to help you find a replacement!

Payment and fees

Yes! Tipping is not required, but is allowed and highly appreciated.

PlatinumSitters partners with Square, using credit or debit card on file

There is a $25 fee for canceling any occasional booking.


Yes, sitters are paid a flat rate fee for any cancellations.

We will make every effort to find you a replacement sitter.


Safety is our number one priority at PlatinumSitters! We can assure your children will be in safe hands by requiring all of our sitters to pass a background check, maintain a clean driving record, and interview with one of our managers before having access to any of our jobs. We are here to support you and provide your family with quality care when you need it


Please keep all communication with sitters during a reasonable hour!

It is through the app via the chat function.

We expect that the assigned sitter will reach out to you, but if you don’t hear from them, please chat with them on the app to find out what is going on. Your account will be credited for any time lost.

Please contact our administration immediately. If it’s outside of business hours, we will contact you back the next business day.

You will be refunded immediately and a manager will be in contact with you as soon as possible. We will do our best to find a replacement sitter, but there is no guarantee.